HIPAA-ready patient portal & telemedicine for Helix Health

A secure patient portal with video consults, scheduling and records that now serves 180,000 patients.

180k
Patients onboarded: −34%
No-show rate: 1,200/mo
Admin hours saved: 99.99%
Uptime

The challenge

Helix Health ran scheduling, video visits and billing on four disconnected tools. Staff re-keyed data all day and patients missed appointments.

What we built

A single, accessible patient portal with online booking, automated reminders, WebRTC video consults, secure messaging and record downloads — with audit logging and encryption at rest and in transit.

The results

No-shows fell 34%, the front desk reclaimed 1,200 hours a month and the platform has held 99.99% uptime since launch.

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